Delicate Sterling Silver Heart Necklace

• 18K Gold Plated Premium Jewelry
• Stainless Steel – Hypoallergenic & Skin-Friendly
• Anti-Tarnish & 100% Waterproof
• Imported Quality – Not the usual local jewellery.

Our jewellery is designed to give you style, comfort, and durability all in one. Made with premium materials, it’s perfect for everyday wear without losing its shine.

At IRYZO, we want you to shop with confidence.

If something isn’t right, we offer a 7-day exchange policy, and refunds only for damaged or incorrect items.

Eligibility

You may request an exchange or refund if:

• The item is damaged, defective, or incorrect
• The item is unused, unworn, and in its original packaging (including jewellery cards, box, and inserts)
• The request is made within 7 days of delivery.

Refund Policy

• Refunds apply only to orders that arrive damaged or incorrect
• Refunds are issued via Bank Transfer within 3–7 business days
• You must provide unboxing video + photos as proof (anti-fraud requirement)

Exchange Policy:

• Exchanges are allowed for change of mind, style, or size
• Exchanges must be for items of equal or greater value (difference paid by customer)
  

Non-Returnable Items

• Earrings (for hygiene reasons)
  
• Sale and clearance items
  
• Used, worn, or damaged items caused by the customer.

How to Request

1. Contact us within 7 days via WhatsApp or Instagram
   
2. Share your order number and product photos / unboxing video
   
3. Our team will guide you through the process

Note: IRYZO reserves the right to approve or deny claims that do not meet the policy conditions.

Our jewelry is made with premium quality materials and is designed to last. However, if you want your pieces to shine beautifully for years, we recommend:

• Store in a dry, safe place when not wearing.
• Avoid direct contact with perfumes, lotions, or harsh chemicals.
• Clean gently with a soft cloth to maintain shine.
• Although waterproof, remove before swimming in chlorinated or salt water for long-lasting quality.
• Keep pieces separately to prevent scratches.